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Re: Unable to make calls within the USA on two UK EE Phones

rainbirdabigail
Explorer

‎18-07-2024 02:36 AM

Hi Christopher, are you able to also help my partner and I. We are having a very similar problem. We are travelling around the US and both our roaming passes are working for 4G but do not allow us to make or receive calls or send or receive text messages. 
we are also unable to contact ee on any of the numbers provided as our phones can’t make any calls. 

this is a huge I convenience and safety concern and currently we have no way of contacting anyone or each other. 

please could someone arrange a WhatsApp or FaceTime call which could run over WiFi to get this resolved. 

0 Helpful
2 REPLIES 2
rainbirdabigail
Explorer

‎18-07-2024 02:38 AM

Rex - have you had any luck? Me and my partner are in San Francisco and our phones will only work for 4g and cannot call or text any number. 

0 Helpful
bristolian
EE Community Star
EE Community Star

‎18-07-2024 08:10 AM - edited ‎18-07-2024 08:10 AM

@rainbirdabigail wrote:

We are having a very similar problem

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.