27-12-2023 01:07 PM
G’day Chris,
A very frustrated EE customer presently in SAfrica. I have expended >£20 today to CS 150 being told that my sim is active for roaming but have received no calls or sms since arriving on 17th December.
iPhone 13 ProMax
Any thoughts please ?
Trevor
27-12-2023 01:14 PM
@Slowtees : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?
If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.
Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.
27-12-2023 01:29 PM
Does your phone show a connection to any local networks? That's the best test of whether your SIM is active for roaming.
And if it is - can you make an outbound call or send a text message?