Roaming issues in Mexico

[Aquiroz]

Hi,

i am currently in Mexico and I have the roaming pass (added it before going out).

I have not been able to join any network here and I have tried the following options that ee shared with me last year when traveling and not able to connect but this time is not working:

Mobile data> network selection> manually select a network

I have tried with all the local networks and also turning off and on my mobile after doing this but nothing works.

I have been connecting through wifi but I have been starting paying the add on and have not been able to connect for 3 days.

Also not helpful that chat for support is gone and the only way to get help is calling but how am I supposed to do this without network connection??

[XRaySpeX]

@Aquiroz : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free. 

[Aquiroz]

Hi @XRaySpeX 

Yes I am on contract and added the add-on in the ee app and received a notification via text that the roaming was now included.

I have also tried manual network selection and nothing is working.

I will try to find how to call them as ee removed the chat option for support which is not helpful at all when you don’t have network coverage 

[XRaySpeX]

You added the billing add-on in the app & got confirmation it was added. You didn't activate the ability to roam in the app cuz it's not available there.

Use Skype as suggested.