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Re: Phone won't make or receive calls

aqsakhan
Investigator
Investigator

‎22-07-2024 04:31 PM

I really want to make a call to EE 150 but as soon as I hit the call button it cuts off. Could you please advise. Thanks 

0 Helpful
28 REPLIES 28
James_B
EE Community Manager
EE Community Manager
In response to aqsakhan

‎23-07-2024 11:29 AM

Are you able to call other numbers, @aqsakhan?

James

0 Helpful
aqsakhan
Investigator
Investigator
In response to James_B

‎23-07-2024 11:31 AM

Hi James,

I answered this question before as well. Yes, I can make calls to other
no.s. there is no issue with that.
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to aqsakhan

‎23-07-2024 11:50 AM

Are you a direct customer with EE, or are you with an MVNO that uses the EE network, @aqsakhan?

James

0 Helpful
aqsakhan
Investigator
Investigator
In response to James_B

‎23-07-2024 11:54 AM

I am a direct customer
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to aqsakhan

‎23-07-2024 11:59 AM

What happens when you call 150, @aqsakhan?

Do you hear a recorded message?

James

0 Helpful
aqsakhan
Investigator
Investigator
In response to James_B

‎23-07-2024 12:35 PM

I can't make call as soon as I hit call button it cuts off
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to aqsakhan

‎23-07-2024 12:38 PM

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
aqsakhan
Investigator
Investigator
In response to XRaySpeX

‎23-07-2024 12:55 PM

Yes
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to aqsakhan

‎23-07-2024 12:57 PM

Yes, so what does it say?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
aqsakhan
Investigator
Investigator
In response to XRaySpeX

‎23-07-2024 01:16 PM

Could you please call me
0 Helpful