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Re: Not registered on network

Emsndem
Explorer

Hello I clicked it on it is said it was fine but it still says not registered on network ols help since I have a lot of things connected to my number

4 REPLIES 4
James_B
EE Community Manager
EE Community Manager

Hi @Emsndem,

Welcome to the EE Community. 🙂

Are you using a pay as you go or pay monthly plan?

Are you in the UK or roaming?

James

Pay as you go an in the uk 

James_B
EE Community Manager
EE Community Manager

Hi @Emsndem,

When was the last time you used your phone for a chargeable action?

James

XRaySpeX
EE Community Star
EE Community Star

Sounds like your PAYG SIM has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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