Blank data,phone, and text screen blank

[Micke1]

Just topped up phone, checked on data phone and texts but screen blank. Turned phone off then rebooted it but still not showing anything.

[Leanne_T]

Hi @Micke1

Thanks for coming here. 

What phone are you using? 

Leanne.

[Micke1]

It’s moto e 7i thanks for asking.

Sent from my iPad

[James_B]

Hi @Micke1,

Do you mean your allowances are showing as zero in My EE?

James

[Micke1]

Hi James. Yes I mean my allowances are all showing blank.

Sent from my iPad

[James_B]

Hi @Micke1,

The incorrect allowance balance in My EE has been reported to our support team.

To access your allowance information in the meantime, please text BALANCE to 150.

Thanks

James