Re: Not registered on network
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19-11-2022 11:09 AM
Hello I clicked it on it is said it was fine but it still says not registered on network ols help since I have a lot of things connected to my number
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19-11-2022 11:21 AM
Hi @Emsndem,
Welcome to the EE Community. 🙂
Are you using a pay as you go or pay monthly plan?
Are you in the UK or roaming?
James
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19-11-2022 12:41 PM
Pay as you go an in the uk
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19-11-2022 12:44 PM
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19-11-2022 01:56 PM
Sounds like your PAYG SIM has gone into hibernation.
When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
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