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Re: Not receiving text messages from UK whilst abroad.

Em1233
Investigator
Investigator

‎20-07-2024 09:27 AM

Hello

I am having the same issues (from Japan).

I have tried manually connecting to a different network as well as sending a text to myself (which failed to deliver).

 

5 REPLIES 5
James_B
EE Community Manager
EE Community Manager

‎20-07-2024 12:25 PM

Hi @Em1233,

Are you using a pay as you go or pay monthly plan?

James

0 Helpful
Em1233
Investigator
Investigator
In response to James_B

‎20-07-2024 12:33 PM

PAYG

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Em1233

‎20-07-2024 12:43 PM

When was the last time you used your phone for a chargeable service, @Em1233?

James

0 Helpful
Em1233
Investigator
Investigator
In response to James_B

‎20-07-2024 12:44 PM

It’s been a while - maybe Feb 2024?

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Em1233

‎20-07-2024 01:06 PM

Hi @Em1233,

If it's been over 179 days, your account will be in hibernation.

To reactivate it, you'd need to contact Customer Care on +44 7953 966 150.

For more information, please see What is pay as you go and flex hibernation, and how do I stop it? - The EE Community.

James

0 Helpful