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Re: Incoming calls go straight to voicemail.

AC661
Explorer

Any other solutions as none of the above work.  My sister is on holiday, visiting the UK.  She purchased a UK SIM for her iPhone.  She receives some calls, but others (including my calls) go straight to VM.  All of her diverts are off (and were never on).  Any ideas please as she's in the UK for another 2 weeks.  

4 REPLIES 4
Christopher_G
EE Community Support Team

Hi @AC661 

Welcome to the community.

What kind of phone is your sister using?

Chris

Hi Chris,

iPhone 15 Pro

Christopher_G
EE Community Support Team

Could you ask her to try resetting her network settings please, @AC661?

Tap General > Transfer or Reset iPhone > Reset > Reset Network Settings > Follow prompts.

Chris

bristolian
EE Community Star
EE Community Star

@AC661 wrote:

My sister....receives some calls, but others (including my calls) go straight to VM.


This is normally a symptom of a contact being inadvertently blocked. Try toggling the blocking for an affected contact, also for that caller to to dial with their CLI withheld.