20-07-2023 10:04 AM
Since coming back from my holiday abroad I am having problems with my phone. When I try calling someone a message appears saying conditional call forwarding active. When someone tries calling me it is going straight to voicemail even though I am not on a call. Help please
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20-07-2023 10:19 AM - edited 20-07-2023 10:20 AM
Hi @LMCW98,
If you are on a Pay Monthly sim, just dial ##21# from your phone - this will turn off any call diverts that are in place.
You can also change them from within your phone's settings.
For Apple devices:
For Android devices:
Thanks,
Alex
20-07-2023 10:19 AM - edited 20-07-2023 10:20 AM
Hi @LMCW98,
If you are on a Pay Monthly sim, just dial ##21# from your phone - this will turn off any call diverts that are in place.
You can also change them from within your phone's settings.
For Apple devices:
For Android devices:
Thanks,
Alex
12-03-2024 06:52 AM
The other way the phone could be going straight to voice mail is if the person calling has been blocked. Access the call setting as above, but look at blocked callers rather than call forwarding.