I am not receiving verification codes, why is this

[sophiehollingsw]

Hi I’m not receiving and messages at all

[Leanne_T]

Hi @sophiehollingsw 

Thanks for coming here. 

Is this happening with all numbers? 

Can you make and receive calls? 

Leanne 🙂

[sophiehollingsw]

I cannot receive calls and my messages won’t activate

[Leanne_T]

Thanks @sophiehollingsw 

Are you with us on pay as you go or pay monthly? 

Is this a new SIM card? 

Are you in the UK? 

Leanne 🙂

[sophiehollingsw]

Not a new sim either

[Leanne_T]

Hi @sophiehollingsw 

Could you let me know, are you with us on pay as you go or pay monthly? 

Also, are you in the UK? 

Leanne. 

[sophiehollingsw]

I do not pay monthly or anything. Ian in the uk

[Leanne_T]

When was the last time the SIM was used? @sophiehollingsw 

Have you restarted the device? 

Leanne.