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Re: How to live chat with EE team ?

GARMO10
Explorer

Hello, I need some help with data roaming please 

6 REPLIES 6
Katie_B
EE Community Support Team

Hello @GARMO10

Welcome to the EE Community. 

How can we help?

Katie

I am looking into purchasing the roam from home package for 7 days. How do I do this? Thanks 

XRaySpeX
EE Community Star
EE Community Star

@GARMO10 : Are you on PAYG? If so, to use your pack allowances in the EU on PAYG there are roaming charges of either £2.50 / day, by having texted ROAMEU1D to 150, or £10 / week, by having texted ROAMEU7D to 150, to be taken only from your PAYG credit, not your recurring card payment. You will receive a msg upon arrival telling you about these charges for roaming in EU & inviting to take up these options. If you opt to reply neither or you don't have an active pack, you will be paying standard rates for calls & texts & will need to buy a PAYG add-on for data.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Hi am wanting to update my

sim only

plan 

Looking to update my sim only contract so use still

ise the other chat 

Michael_D
EE Community Support Team

Hi @Ganer 

Welcome to the community.

If you are able to renew your plan now, you can login to the EE app or website and head to the Upgrades section and choose a new SIM Only plan from there.

Alternatively, there is a chat option in the EE app by going to Help then Message Us, or you can give our team a call or visit an EE store.

Michael