Re: How to live chat with EE team ?
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03-08-2024 11:31 AM
Hello, I need some help with data roaming please
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03-08-2024 11:54 AM
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03-08-2024 01:25 PM
I am looking into purchasing the roam from home package for 7 days. How do I do this? Thanks
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03-08-2024 03:13 PM - edited 03-08-2024 03:14 PM
@GARMO10 : Are you on PAYG? If so, to use your pack allowances in the EU on PAYG there are roaming charges of either £2.50 / day, by having texted ROAMEU1D to 150, or £10 / week, by having texted ROAMEU7D to 150, to be taken only from your PAYG credit, not your recurring card payment. You will receive a msg upon arrival telling you about these charges for roaming in EU & inviting to take up these options. If you opt to reply neither or you don't have an active pack, you will be paying standard rates for calls & texts & will need to buy a PAYG add-on for data.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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02-01-2025 07:37 PM
Hi am wanting to update my
sim only
plan
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02-01-2025 07:38 PM
Looking to update my sim only contract so use still
ise the other chat
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03-01-2025 09:09 AM
Hi @Ganer
Welcome to the community.
If you are able to renew your plan now, you can login to the EE app or website and head to the Upgrades section and choose a new SIM Only plan from there.
Alternatively, there is a chat option in the EE app by going to Help then Message Us, or you can give our team a call or visit an EE store.
Michael
