Changes for EE customers roaming in the EU

[spyross]

If you add the roaming abroad pass for the days you are abroad will you still be paying the £2 daily?

Thanks 

[XRaySpeX]

No, @spyross , it's 1 or the other.

[spyross]

So any days really spend in the EU is worth adding it on and then by coming back removing it, right?


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[XRaySpeX]

@spyross : Right! You'll pay for it pro-rata.

[spyross]

Thanks!
And does that mean I will be paying only the equivalent amount of the days I've added the addon correct? It's unfair though as my contract was before july 2021 and I just renewed it to have the 5G coverage. As doctor travelling abroad, I should have been told about this. I would have never had agreed..


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[XRaySpeX]

@spyross : If your current contract started before 07/07/2021 you don't need either add-on. You may use your usual UK allowances in EU w/out any extra charges for roaming.

As you have just upgraded your contract, your current contract didn't started before 07/07/2021 & therefore you will need to pay £2 / day or buy the Roam Abroad Pass.

[spyross]

Apparently, I was deceived and renewed in Feb 2022. Noone mentioned that I would look my free EU roaming 🙁 Same plan, same money with instead of 4G with 5G which does not even work.


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[XRaySpeX · Accepted solution]

@spyross : These EU roaming charges were announced well before Feb. 2022.