Unable to connect to network abroad despite Roam Abroad Pass

[MikeH20]

I purchased a Roam Abroad Pass before going to Canada but my phone will not connect to a network. This is all very frustrating because I am paying for the Pass but unable to use it.

[Richieb62]

Me too. Also ensured roaming was in place, also in Canada, no mobile connection.

[MikeH20]

Thanks for replying. Have you managed to contact ee about this? I filled in a complaint form online to ee but no news as yet… 

[Richieb62]

Just solved, select network manually!

[MikeH20]

Tried that several times-unfortunately it doesn’t work for me, still no signal.

[bristolian]

Adding a billing add-on doesn't, of itself, enable the roaming facility which allows your phone to connect to foreign networks.

You can check whether this is enabled, and if necessary activate it, by logging into your myEE online account or app, and following Parental & Data Controls.

Make sure that "international roaming" & "Call abroad & premium rate" are both active. If there's any issues with doing so, you will need to call EE C/S on either +44 7963 966250 from another working phone, or +44 8000798586 from a web-calling app such as Skype.

[MikeH20]

After filling in 2 complaint forms to ee still no answer. This problem is obviously low priority for them…

[Katie_B]

Good Morning @MikeH20. 

Welcome to the EE Community. 

I am sorry to hear you are still waiting for a response, our complaints team will be in touch as soon as possible. 

In the mean time I would love to see if I can help. 

Do you have both Roaming and Calling Abroad active within your My EE account?

Katie 🙂

[MikeH20]

Hello Katie,
I have tried to activate this from my phone but it says there is a problem
and it remains blocked.

[Hammy4]

I am overseas and haven't paid for roaming but calls go straight into voice mail. I receive a notification but still can hear the voicemail...