Can't make calls or text from abroad

[markp17424]

Hi, I too have the same problem as the original poster. However, I have since been back to the UK and used the phone line whilst there with no issues. 
However I’ve now come back out to the US and the sun won’t send text messages, despite having credit in my account. What is the problem now? 

[James_B]

Which network are you connected to @markp17424?

James

[markp174241]

Hi Schokwave,

I’ve just put £5.00 credit on which should cover the £1.20 per min call and 60p per text costs 

thanks

[markp174241]

Hi James,

I’ve chosen to manually select T-Mobile (it’s was previously automatically selecting AT&T). 

[James_B]

Hi @markp17424,

How did you use the phone in the UK?

Did you make an outbound call or send a text?

James

[markp174241]

Hi James,

Yes I used the phone normally in the UK with no issues. I both made an outbound call and sent sms messages. 

It just won’t do that now that I’m in the US. 

[James_B]

Thanks for confirming that @markp17424

Please get in touch with Customer Care so our technical support team can take a detailed look at this for you.

They'll be happy to help.

James

[markp174241]

Hi James,

The only way to contact customer care is to call or text them, which I can’t do. Is it possible you can raise a ticket on my behalf please?

[James_B]

Hi @markp17424,

Sorry, we can't access your account via the community.

Are you able to call Customer Care using a web based calling app, such as Skype?

James

[agak06]

Can u please help with Support Skype name please? I have the same issue too

[James_B]

Hi @agak06,

Welcome to the EE Community. 🙂

You can call Customer Care on 0800 956 6000.

Hope this helps.

James