21-03-2024 09:16 PM
Hi. I am in the US and I am unable to get a network connection. It's the same problem that happened last year about this time. I have topped up and sent texts in the last two months, but I'm no longer able to connect to a network in the US. It usually finds T-Mobile but it can't anymore. This phone is an EE phone but a carry over from when it used to be T-Mobile. You fixed the problem but it is not working again. Please help!!
15-04-2024 09:24 PM
Hi. Just to let you all know that my EE phone is still not working. I have been without the ability to make or receive phone calls or texts for about 6 weeks now. Second level text support has not fixed it yet. I spent $28 on a 50+ minute landline phone call on 23 March 2024. Does anyone know of a free international phone number to reach EE tech support from the US? Thanks for any help.
15-04-2024 09:30 PM
As per my post on 22nd March, previously in this thread...
Users in a similar situation can often contact CS by using +44 800 0798586 from a web-calling app such as Skype
16-04-2024 04:40 PM
Thanks again.
18-04-2024 08:36 PM
Thanks again. As it turns out, I didn't need to make a web app phone call, as of this morning the phone suddenly started to work again. Tech support must have read my note yesterday and fixed it finally! I appreciate everyone's help.