Re: WhatsApp issue on new iPhone

Orla99
Explorer

Hi There,  my Wife has the same issue with Whatsapp,  we have tried everything but still don't receive the verification code - did you manage to resolve the issue.  I am desperate now,  any help, greatly appreciated

3 REPLIES 3
Katie_B
EE Community Support Team

Hello @Orla99

Are you able to receive other verification codes OK?

Katie

Thanks for the reply Katie.  She can receive texts fine,  not sure about other verification codes - how would we check that?

Mark

Katie_B
EE Community Support Team

Hi @Orla99

Other verification codes could come from banks etc. 

If you are still unsure, please give us a call on 150 and our customer care team will be happy to look into this for you. 

Kaite