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Re: Barred outgoing calls

Romina-1990
Visitor

Hi 

My outgoing calling is disabled on my phone!

I'm abroad and unable to use my phone.

2 REPLIES 2
bristolian
EE Community Star
EE Community Star

What makes you think your issues are an outgoing call bar? Can you explain your symptoms?

Does your phone show coverage indicators? Can you receive calls? Can you send text messages?

Are you on PAYG or pay-monthly? 

XRaySpeX
EE Community Star
EE Community Star

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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