Problem with EE number abroad

[KamilR]

Hello all,

I have a problem to use my number abroad (Poland) I top up my phone yesterday but the 150 service is not working I cannot buy a day roaming or any other pack, can you please help me? 

[XRaySpeX]

@KamilR : Did you receive a msg upon arrival telling you about the charges for roaming in EU on PAYG? Did you buy 1 of the "Roam Like Home" add-ons to be able to use your UK pack allowances there?

[KamilR]

I cannot buy anything at the moment, when I send for example Balance to 150 nothing happens, I can give a call from my UK number but I cannot buy a pack (and I need to do it) I don't want to pay 30p/70p per min, it's no point. 

[XRaySpeX]

But you never answered my Qs!

[KamilR]

Yes, I always received that type of messages: hello you're in Poland etc. 

And I don't buy anything because I can't use 150 messages - I don't receive from that number, nothing happens if I send for example Balance AL etc. 

[Katie_B]

Hi @KamilR. 

Welcome to the community. 

Do you have credit available on your account?

Speak soon, 

Katie

[KamilR]

Hello,

Yes, I have. 

Can I give you my number and you can check on the system why my number and the 150 system not working properly for me, please? 

[Katie_B]

Hi @KamilR. 

We have no account access here on the community so I would not be able to check your account.

Are you able to make and receive calls OK?

Did you use your SIM OK in the UK before leaving abroad?

Katie

[KamilR]

Yes I can but I want to buy a pack (minutes) so I will not pay a lot of money for a 30 min conversation. 

Can someone help me with this? 

[XRaySpeX]

Did you reply to that msg offering you the the "Roam Like Home" add-ons? If so, what did you reply?