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Problem receiving calls

Derekheath47
Explorer

‎22-12-2022 03:42 PM

When you call my number on my phone it says calls aren’t being put through to this number, I have topped it up and I can make calls 

0 Helpful
2 REPLIES 2
James_B
EE Community Manager
EE Community Manager

‎22-12-2022 06:09 PM

Hi @Derekheath47,

Welcome back to the EE Community. 🙂

Before your recent top up, when did you last use you phone for a chargeable service?

Have you received any texts from EE warning you that your account will be disconnected due to lack of use?

James

0 Helpful
DurbanboyUK
Investigator
Investigator

‎22-12-2022 06:15 PM

Just checking, but are you saying you are calling your own number from the phone with the EE sim card in?

Have you tried calling from another line while checking to see what network the other number is on, and do all you contacts have the same issue when calling you?

0 Helpful