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Picture messages

AnNeil
Explorer

‎15-04-2026 10:42 AM

I send picture messages all the time which are included in my monthly allowance. This month I have been charged for three picture messages at 83p each I don’t understand what is different about these three messages. Please can someone explain? I am generally on Wi-Fi. How do you know if you’re sending an MMS message rather than a free message included with data?

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5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎15-04-2026 12:40 PM - edited ‎15-04-2026 12:45 PM

How do you know that MMS (Picture Msgs) are included in your monthly allowances? They aren't usually unless you buy an add-on for them. EE plan allowances include only call mins, SMS texts & data.

Photo messages Add-ons (monthly recurring):

  • 100 photo messages to UK mobiles: text 100MMS to 150
  • 200 photo messages to UK mobiles: text 200MMS to 150

Your Messaging app should warn you when it's changing an SMS to MMS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Chris_B
EE Community Star
EE Community Star

‎15-04-2026 01:18 PM

@AnNeil  even connected to WiFi you still have a cellular connection to the network.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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AnNeil
Explorer

‎15-04-2026 01:43 PM

That’s not my question really.

They are not included as far as I know.

 

What I want to know is how do I know when I’m sending an MMS vs any other picture message?  I sent plenty of media pictures but only now am I being charged for an MMS. What is that, that is different from picture media that IS included in my data plan ?  How do I make the distinction? 

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XRaySpeX
EE Community Star
EE Community Star
In response to AnNeil

‎15-04-2026 01:54 PM

I think you are confusing MMS with using data apps like FB.

You are charged for sending a picture as an MMS using your standard Messaging app.

You are not charged for uploading or publishing a picture using a data app like Facebook, WhatsApp, Instagram, YouTube etc. All you are doing is consuming your data allowance.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Peter_W
EE Community Support Team
In response to AnNeil

‎15-04-2026 02:14 PM

Welcome to the Community, @AnNeil

Just to expand on what @XRaySpeX has mentioned, as well as separate services like WhatsApp and iMessage, you can send media over the internet via iMessage on iPhones, or RCS Chat on supported Android devices.

If you're sending to a phone that doesn't support either of these, then it will go as a chargeable MMS message.

Sometimes a message can convert to MMS if you add an unsupported number to a group chat, too.

Peter

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