Phone barred im in turkey paid for package

[Sarahjane25]

I've paud for a package in turkey and everything I try to make a call its saying calls barred

[Chris_B]

@Sarahjane25   Did you activate roaming on your account before you left the UK ?  Purchasing add ons doesn’t enable roaming it’s just an add on 

[Christopher_G]

Hi @Sarahjane25 

Welcome to the community.

Do you know why your calls are barred? Have you spoken to our customer service team about this?

Are you in the UK or abroad?
Chris

[7Crichton7]

I cannot make any calls and my voicemail has disappeared. Don’t know why?

[Christopher_G]

Hi @7Crichton7

Welcome to the community.

Have you tried restarting your phone?

Chris

[7Crichton7]

Shut down my phone twice today

[James_B]

Hi @7Crichton7,

Welcome to the EE Community. 🙂

Please can you share some further information about your query?

Are you having problems with your phone shutting down?

James