People are getting unobtainable number when trying to call & signal terrible

[MarkACE]

I have had problems with the phone signal for a while now. I use the dual sim on my Samsung Galaxy S22 ULTRA- Vodafone work SIM is fine but my personal EE has gone terrible. People are also receiving an unobtainable number message when they call my EE number please help me resolve.

[Leanne_T]

Hi @MarkACE 

Thanks for coming here. 

Does this happen in more than one area? 

Have you restarted the phone? 

Thanks 🙂

Leanne.

[MarkACE]

Thank you yes I have restarted the phone and yes it does happen in various locations.

Sent from Outlook for Android<>

[Leanne_T]

Thanks @MarkACE 

Are you able to try the SIM Card in another phone to see if the same happens?

Leanne.

[MarkACE]

Thanks for getting back so quick I have done so am thinking it must be the SIM itself?

Sent from Outlook for Android<>

[Leanne_T]

If the problem follows the SIM it does seem like it is the SIM card @MarkACE 

To get the SIM replaced with the same number, please give us a call on 150 or pop into an EE Store with photo ID and they can replace the SIM for you. 

Leanne 🙂

[MarkACE]

Thank you for your help have a great weekend 😀

Sent from Outlook for Android<>

[Leanne_T]

You too @MarkACE 

Come back to the community anytime 🙂

Leanne. 

[MarkACE]

Thank you esim activated so hopefully all good from now. 👍

Sent from Outlook for Android<>

[Leanne_T]

Thanks for letting me know @MarkACE 

Hope this resolves the issue for you. 

Leanne.