24-01-2024 12:01 PM
HAVE FULL SIGNAL STRENTH AND WIFI BUT MY PHONE WILL NOT CONNECT TO ANY PROVIDOR HERE IN SYDNEY
24-01-2024 12:10 PM
Did you enable roaming before leaving the UK?
Just buying the roaming pass doesn't enable roaming.
And please refrain from using all caps as its a form of shouting.
24-01-2024 12:18 PM
As mentioned above, writing on the internet in all capitals is generally regarded as shouting - and is therefore bad etiquette.
Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks. Can you clarify what you mean by "have full signal strength" but equally "my phone will not connect to a provider" - these statements appear contradictory.
On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?
If you now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.
24-01-2024 01:34 PM
Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?
If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.
Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.