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Discussion about Mobile services, like roaming, calls, messaging etc

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Resolved! Roaming on pay monthly

I'm due to fly to Poland in 2 weeks and was just checking my "roaming" but apparently this is already added on with my contract, so does that mean I won't incur any additional charges? It doesn't really make much sense.

Ajayx by • Explorer
  • 384 Views
  • 3 replies
  • 2 Helpful

Waiting….

I’ve been on the phone with customer services for 1 hour 24 mins and counting…

Can't speak to a human?

Why is it so difficult to speak to someone?I have now had to cancel my direct debit because of this impossible task! You just took double the money from my account.....Thanks EE

hmmmmmmm by • Investigator
  • 838 Views
  • 18 replies
  • 2 Helpful

Resolved! How long does it take for an upgrading tariff to connect to 5G

Hello. A quick question that I wondered if someone could answer for me please?I am in the process of looking at upgrading my current plan (which I have had since 2017). This plan only gives me 4G coverage. I know that 5G coverage is available in my a...

Fatboy71 by • Ace Contributor
  • 725 Views
  • 4 replies
  • 2 Helpful

Cannot receive calls at all

I have recently joined ee. Since having made the port from my previous network to my same mobile phone number. I have not been able to receive any phonecalls at all. Whenever someone calls me it is saying invalid number. Is anyone able to advise plea...

ccoates1 by • Visitor
  • 605 Views
  • 5 replies
  • 1 Helpful

no text messages from my bank or apple

Hello, i have recently joined EE, since i joined it has become a bit of a nightmare. i can not receive any messages from my bank nor can i access my apple account.  Everyone else can phone or text me, but nothing with authority seems to be able to co...

joseph70 by • Visitor
  • 290 Views
  • 1 replies
  • 1 Helpful

Resolved! Travelling for 12-months

Hello,I'm going travelling in December for 12 months. I am currently on a sim-only contract (the contract has finished now). I want to keep my  phone number for when I return to the UK.What's the best option for me? I was thinking about switching ove...

Abroad with no ability to make or receive calls

So I travel all the time with my job but before this trip I updated my contract and the guy has totally messed everything up to the point that I can’t make or receive any calls/texts .From what I can tell there is no way to get hold of EE except by c...

GA1970 by • Visitor
  • 962 Views
  • 2 replies
  • 2 Helpful

Phone abroad

Hi I set up my roaming this morning came to Spain no signal . Contacted ee said I can't use it abroad on my tariff? Why could they not tell me before I came ? I am left with no way to contact family who don't use WiFi.  Its kind of ruined things I of...

moll by • Visitor
  • 260 Views
  • 2 replies
  • 4 Helpful

No reception abroad

I have been with EE and orange for over 25yrs and everytime I go abroad I get ripped off and can't even make calls and texts .my daughter is on O2 and has no probs at all 

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