PAYG, Unable to make or recieve calls

[SapBrannigan]

Hey,
over the past couple of days I've found I'm unable to make or receive calls.
All attempts to call result in a cannot connect message and any incoming calls result in an instant missed call message with no ring. I've no issue sending/receiving texts however.

[Leanne_T]

Hi @SapBrannigan 

Thanks for coming here. 

Have you restarted your phone? 

Are you in the UK? 

Leanne 🙂

[SapBrannigan]

Yep, restarted it a dozen or so times now and yes, North Wales.

[Leanne_T]

Thanks @SapBrannigan 

What happens when you try making a call? 

Leanne.

[SapBrannigan]

beeps six times and says 'cannot connect'

[Leanne_T]

Thanks @SapBrannigan 

Does the same happen if you call 150? 

Can you text BALANCE to 150, what does the reply show? 

Leanne.

[SapBrannigan]

Yep get the same issue when I call 150,
Texting BALANCE, gets the expected reply with current balance, last topup info etc.

[Leanne_T]

Thanks @SapBrannigan 

Do we have any maintenance works in your area? You can check by entering your postcode into our coverage checker and then 'check status'

Leanne.

[SapBrannigan]

No known problems.

[Leanne_T]

Is anyone else on EE and having the same problem? @SapBrannigan 

Leanne.