PAYG, Unable to make or recieve calls
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19-01-2024 10:18 AM
Hey,
over the past couple of days I've found I'm unable to make or receive calls.
All attempts to call result in a cannot connect message and any incoming calls result in an instant missed call message with no ring. I've no issue sending/receiving texts however.
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19-01-2024 11:58 AM
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19-01-2024 12:16 PM
Yep, restarted it a dozen or so times now and yes, North Wales.
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19-01-2024 12:37 PM
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19-01-2024 12:43 PM
beeps six times and says 'cannot connect'
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19-01-2024 12:49 PM
Thanks @SapBrannigan
Does the same happen if you call 150?
Can you text BALANCE to 150, what does the reply show?
Leanne.
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19-01-2024 12:53 PM
Yep get the same issue when I call 150,
Texting BALANCE, gets the expected reply with current balance, last topup info etc.
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19-01-2024 01:10 PM
Thanks @SapBrannigan
Do we have any maintenance works in your area? You can check by entering your postcode into our coverage checker and then 'check status'
Leanne.
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19-01-2024 01:14 PM
No known problems.
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19-01-2024 01:15 PM
Is anyone else on EE and having the same problem? @SapBrannigan
Leanne.
