Not receiving verification codes

[MrJayface]

Hello. 

new customer. Recently transferred from three to ee.

can text and call. Just not receiving auto verification texts. Any advice? Thank you 

[Leanne_T]

Hi @MrJayface 

Thanks for coming to the community, 

Which device are you using? 

When did your number transfer to EE? 

Leanne 🙂

[MrJayface]

Hi Leanne,

using the iPhone 15 pro max. 

The transfer to my new number was done on Monday. 

spoke on 150 yesterday and talked me through a full reset of my phone and Apple Watch which hasn’t solved the issue 

[Leanne_T]

Thanks for coming back to me @MrJayface 

If you go into Settings then Messages, does the correct number show for send and receive? 

Leanne. 

[MrJayface]

HI Leanne, 

Yes it does show the correct number.  
recieved texts and calls. Just not the automatic generated ones.

[Leanne_T]

Thanks @MrJayface 

Did you try resetting the network settings in your iPhone settings or a full reset? 

Leanne.

[MrJayface]

When speaking to one of your colleagues on the phone yesterday we did a full reset 

[Leanne_T]

Thanks @MrJayface 

If this has not resolved the issue, please get back in touch with our technical support team to try some further troubleshooting 🙂

Let me know how you get on. 

Leanne.

[Tooshy]

Hi, I am having the same problem but with a Samsung. Been on to customer support they don't know why. They are checking with 3 to see if they have sent the correct details over, said it can take about 3 days

[Leanne_T]

Hi @Tooshy 

Let us know how you get on after the investigation has been completed with the other network 🙂

Leanne.