Not receiving verification codes
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08-11-2023 07:52 PM
Hello.
new customer. Recently transferred from three to ee.
can text and call. Just not receiving auto verification texts. Any advice? Thank you
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09-11-2023 08:21 AM
Hi @MrJayface
Thanks for coming to the community,
Which device are you using?
When did your number transfer to EE?
Leanne 🙂
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09-11-2023 08:31 AM
Hi Leanne,
using the iPhone 15 pro max.
The transfer to my new number was done on Monday.
spoke on 150 yesterday and talked me through a full reset of my phone and Apple Watch which hasn’t solved the issue
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09-11-2023 08:33 AM
Thanks for coming back to me @MrJayface
If you go into Settings then Messages, does the correct number show for send and receive?
Leanne.
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09-11-2023 08:41 AM
HI Leanne,
Yes it does show the correct number.
recieved texts and calls. Just not the automatic generated ones.
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09-11-2023 08:43 AM
Thanks @MrJayface
Did you try resetting the network settings in your iPhone settings or a full reset?
Leanne.
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09-11-2023 08:44 AM
When speaking to one of your colleagues on the phone yesterday we did a full reset
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09-11-2023 08:46 AM
Thanks @MrJayface
If this has not resolved the issue, please get back in touch with our technical support team to try some further troubleshooting 🙂
Let me know how you get on.
Leanne.
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07-12-2023 10:36 AM
Hi, I am having the same problem but with a Samsung. Been on to customer support they don't know why. They are checking with 3 to see if they have sent the correct details over, said it can take about 3 days
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07-12-2023 10:43 AM
Hi @Tooshy
Let us know how you get on after the investigation has been completed with the other network 🙂
Leanne.

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