Not receiving phone call

[dae15]

I have two days and noten able to receive or make phone calls.Even the advisors are not being able to contact me. I work remotely and I have been stuck in a bad position.

Anyone can help me? 

[Katie_B]

Hi @dae15. 

Thanks for coming here. 

Does this happen in all locations?

Can you send texts OK?

Katie

[dae15]

Yes first question 

No I can't send text messages only to 150 does it

[Katie_B]

Thanks for getting back to me @dae15. 

Are you able to test your SIM in another device?

Katie

[dae15]

Yes I tried but unfortunately any change 

[Katie_B · Accepted solution]

Thanks for trying @dae15. 

I'd recommend trying a replacement SIM. 

Do you live near an EE Store?

Katie

[dae15]

No, unfortunatel, I can't do that Is there any chance to contact tech support via email? 

[Katie_B]

Hi @dae15. 

Our customer care team can be contacted via Live Chat. 

This can be found in the EE app under 'Help'. 

Katie

[dae15]

I'm not being able either because the ai digital don't let me go through its stops

Me as

Well.

I'm very frustrated with the service.

Very dissatisfied and disappointed 

[bristolian]

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@Katie_B wrote:

Are you able to test your SIM in another device?

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In addition - what is the result of a 2way SIM-swap?

Your non-working SIM in a working phone - what result?

A working SIM in your non-working phone - what result?

This will help ascertain if the issue is SIM/account-related, or phone-related.