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Not receiving Facebook SMS messages

Leonf3
Visitor

Hi 

I am trying to recover my Facebook account. The instruction given is to go to Facebook and get a code from the code generator which I have done but I have not received the code. Can you help

Thanks

2 REPLIES 2
James_B
EE Community Manager
EE Community Manager

Hi @Leonf3,

Welcome to the EE Community. 🙂

Are you receiving all other texts as usual?

Have you checked Facebook have your correct phone number?

James

bristolian
EE Community Star
EE Community Star

I've got a vague recollection that FB texts aren't supported on EE-UK, but that may have been notification texts rather than OTP/login ones.

Checking whether you can receive other texts and OTP's is the best test here.