Not Receiving Texts Abroad

WarrenVercueil · ‎16-12-2023

I am currently in Australia and waiting for an important text from the NHS. I have roaming activated on my account, but I am not receiving any texts.

I did receive a text from someone as a test, but I am not receiving previous texts when my roaming wasn't enabled.

For example, I had a package delivered to my apartment which I usually receive a text message notification as well as an email. I only received the email.

XRaySpeX · ‎16-12-2023

How did you ensure roaming is activated on your account? Did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? That's not the same as having roaming activated on your device.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

WarrenVercueil · ‎16-12-2023

Hey! Thanks for the fast response.

I activated roaming only yesterday as I didn't realize it was part of my package.

I activated it by texting ROAMING to 150, as well as turning roaming on in my device settings.

I've still not received any texts since my arrival in Australia which was the 6th of December.

XRaySpeX · ‎16-12-2023

You managed to text ROAMING to 150 yesterday while in Oz? I don't think that is possible. It needs to be done in UK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

WarrenVercueil · ‎16-12-2023

Yes managed to do it yesterday, it gave me 3 options to text to them, going, abroad or going home. I selected abroad. Got confirmation that roaming is activated, and it's currently working for me right now. I'm not in a WiFi zone and my roaming is working.

XRaySpeX · ‎16-12-2023

Good for you!

The very fact that you we able to text from Oz means that roaming was already enabled anyway.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

WarrenVercueil · ‎16-12-2023

Okay that's great. But do you know why I haven't received any texts from the 6th of December (when I arrived)? None have come through.

bristolian · ‎17-12-2023

Is the same issue apparent from every Australian network operator? Use your phone's manual network options to check each one in turn.

WarrenVercueil · ‎17-12-2023

Hey!

Yep, I only have 3 networks available. Telstra (which I was already connected to), OPTUS and Vodafone. Connected to all 3 and texts haven't come through.

bristolian · ‎17-12-2023

Try sending a text to yourself on each network in turn - does it arrive?