31-10-2023 12:23 PM
Hi,
I'm abroad with my company work in Romania. Lost my sim here so I've requested an e-sim in the UK, got it through post in the UK, someone from my familly sent the barcode through a photo, scanned the photo, the plan has been added in my phone (iphone 14) but still no signal.
It's because I'm still in Romania and I have to be in the UK for the service to activate? I'm on a monthly plan and I'm not able to use my number and I need to stay here for a couple of months.Can someone please help me to get the signal back?
Thanks
Alex
Solved! See the answer below or view the solution in context.
31-10-2023 01:09 PM
@alexpopa89 Is roaming enabled on your EE account? Why not request a replacement SIM card ? And you changing over to an eSim in a different country that isn’t recommended as it need to see the EE network and it can not when out of the UK.
31-10-2023 01:09 PM
@alexpopa89 Is roaming enabled on your EE account? Why not request a replacement SIM card ? And you changing over to an eSim in a different country that isn’t recommended as it need to see the EE network and it can not when out of the UK.