No signal in Mexico city

Carole32 · ‎30-12-2023

I have been in Mexico forthree days bought a roaming add on at a cost of £25 and I have no signal

turned on data roaming

tried everything I can think of

can anyone help

Schockwave · ‎30-12-2023

Hello @Carole32 ,

Welcome to the community,

I take it you are on a monthly contract with EE.

Did you activate roaming on your account, if not that is why you would have no signal. Buying a roaming add-on does not activate roaming, this needs to be done on your account.

You will have to contact EE to get this activated, which you can do by ringing them on +4479639661150 or if you have something like Skype, you can ring them for free using this number +448000798586.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

bristolian · ‎30-12-2023

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.