No service in the USA

[Charliesims03]

I have just arrived the New York today and had bought the roaming pass around 5 days ago now and my service isn’t working. I have looked through previous posts similar to my problem and I have noticed my account won’t let me change my settings to enable roaming, as it says message INFO to 150 however as I don’t have service I can’t message them, how do I sort this out?

[XRaySpeX]

@Charliesims03 : As  you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

[seellis]

I've just arrived in the States and I'm having exactly the same problem. Did you get this sorted?

[Charliesims03]

No I haven’t got it sorted yet, I tried to call customer services last night but because of time zone differences it wasn’t open. I’m going to try call them today to see if i can get it to work. 

[Charliesims03 · Accepted solution]

I have got it sorted now, I downloaded Skype and called them through there and they changed my roaming settings on there for me 

[seellis]

I've just got off the phone with them. Took about an hour of talking to a level 2 tech to get it sorted. In the end we're not sure what made it work but it's sorted now. I had everything set up. We're traveling with three other phones that were all working so we swapped the SIM cards between phones to see if it's the phone or the SIM card. My sim worked in my daughter's phone and when we put it back in my phone it didn't work at first but then it suddenly picked up signal. Maybe try switching your SIM into another phone of you've got that option.