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Currently abroad

raviramsey
Explorer

‎19-08-2022 12:50 PM

Hi I am currently abroad and need to activate my roaming charges, I need to make phone calls back to the UK but I have no coverage to text world to 150, is it possible you could remotely activate this for me? but will it work without any network? I am currently in Dubai and would appreciate any assistance 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎19-08-2022 01:38 PM

@raviramsey  Have you enable roaming from within your EE online account? Have you also enabled call abroad and premium rate call?  You need them enable so you can have a working signal and make calls.  You then can purchase add ons to keep costs down 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
raviramsey
Explorer
In response to Chris_B

‎20-08-2022 08:59 AM

I've tried it in my app and it says something has gone wrong and to text 150 lol, frustrating 

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XRaySpeX
EE Community Star
EE Community Star
In response to raviramsey

‎20-08-2022 04:25 PM

Don't bother with the app. Do it within your online MyEE as recommended.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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