No service in Turkey, can’t call help or text

Tom8to · ‎13-12-2023

I really need some help asap. my phone won’t work here in Turkey. I get no signal. Have tried rebooting phone several times and turned off automatic network selection to try manually selecting all available networks. None show with any signal even though people near to me are using those networks fine.

I have been roaming in the EU fine. I am on a contract not payG. I can’t even adjust roaming settings in the app over Wi-Fi to check that as it now requires sending a text, which I can’t do without network. I have enabled Wi-Fi calling but it won’t allow me to call EE using that either,

this is a real nightmare as I need to receive a two factor auth text to use my credit card to check into my hotel.

bristolian · ‎13-12-2023

If you have previously roamed within the EU, I suspect you have EU-only roaming enabled - so once travelled outside the bloc, you effectively don't have roaming activated.

As you've discovered, lack of roaming abroad causes a lack of network coverage. Your only recourse will now be to contact EE CS from another phone, to check that full global roaming is enabled.

You can either call +44 7953 966150 from any working phone, or +44 800 0798586 from a web-calling app such as Skype.

Tom8to · ‎13-12-2023

Don’t suppose you ever sorted this? I have the same problem and can’t seem to find a fix.

Tom8to · ‎13-12-2023

Hi, in the hope you may reply. I have the same issue as this lady. No service in Turkey. Have rebooted and tried to manually select network. Roaming is on as have been in Italy for months until today but I can’t alter settings in any case as you can no longer do this through the app and have to text instead, which I can’t do without network.

Bug problem as my credit card suspects fraud and is requesting 2FA to check into hotel and I can’t get the 2FA code without network.

bristolian · ‎13-12-2023

@Tom8to wrote:

Don’t suppose you ever sorted this? I have the same problem and can’t seem to find a fix.

No need to create additional posts on older threads. You asked this same question in your own thread @ 5.44pm, and received a reply there. Read the second post in this now combined thread for some advice.

Tom8to · ‎13-12-2023

Hi, I have no way to call. The only thing I can do is wait until morning to buy a sim card when shops open then try that if my battery lasts that long. There has to be some other way to do this. What a complete nightmare. I called EE yesterday to say I was coming here today and no one mentioned this. I am so angry, have been trying desperately to sort this for hours now.

bristolian · ‎13-12-2023

Users in a similar scenario to yourself have installed a web-calling app such as Skype, and called CS using +44 800 0798586 - over any working internet connection. You didn't mention in your first post that you had contacted EE prior, however travelling abroad without enabling roaming - or outside the EU with only EU-roaming, does cause this exact no-coverage scenario that you have.

WiFi-calling is intended as a coverage enhancement tool within the UK, not as a roaming facility.

Tom8to · ‎13-12-2023

So a restaurant just kindly let me use their Wi-Fi so I could download Skype and I need a 2FA text to log into my account which I can’t receive without service. Tried to recover my account but they say it takes at least 24 hours. It is an unforgivable oversight that we don’t have the ability to alter this from the app, that it’s impossible to message EE, and that no one mentioned this when I called to say I was coming here. Is there any other possible way to get in contract with EE?

bristolian · ‎13-12-2023

Without checking that your phone has full global roaming enabled, anything else you do will be futile. The best way of doing that will be to use of the following options..

1: Install Skype and use a working internet connection to call EE CS on +44 800 0798586 and check your account is setup for global roaming

2: Use the myEE app over a working internet connection, and use it to call CS. I suspect this may still attempt to place the call over the mobile network, in which case you will need to use option 1.

3: Use any working phone to call EE CS on +44 7953 966150 to check your account is setup for global roaming.

4: Message EE on their Twitter account and check that your account is setup for global roaming.

EE have no email contact, if that's what you're asking - neither does anyone on this public internet forum have access to individual accounts.