No network signal or wi-fi calling

[cooper11]

Really frustrated only moved to you last week and woke up today and no EE signal on my phone, no wi-fi calling or data. tried turning off, cleaning sim etc. I know there is network coverage as my wifes mobile is working on EE. I tried calling 150 on her phone but cannot get to speak to anyone and the system ran a diagnostics check on her phone😡😡

[bristolian]

Try swapping the SIM between your phone and your wife's phone - see if the problem follows the SIM or remains with your phone.

[cooper11]

Many thanks bristolian, your advice help me establish it was the sim card. Turns out EE have cancelled it in error and a new one was posted last Saturday. Unfortunately it has not arrived yet.It was suggested I visit an EE shop which if 5 mins away work have worked.

[Christopher_G]

I'm sorry to hear that, @cooper11

I hope you're up and running soon.

Chris