No service in turkey

[Jessica891]

I’m in turkey and my phone says no service there’s no live chat and as I have no service I can’t make calls help!!!

[Chris_B]

@Jessica891   Have you enabled roaming from within your online EE account? 

[Jessica891]

It’s not willing for me to change that setting tells me to call 150 but I cant

[XRaySpeX]

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming as long as you've used it in the UK previously. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?

[alinabo12]

if your phone is a business-paid line, then your account contact is your employer. It is they who are responsible for the account & phone, and only they who can resolve this. You are doing the right thing by contacting them.

This community can give general advice but doesn't have access to individual accounts.

[alinabo12]

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2023: EE 78 Meg FTTC (no landline number)

[XRaySpeX]

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