No mobile data out of UK

[Danny123451]

Anyone can help! how can I get my mobile broadband living in Spain?

I already have a plan but I cannot use internet and calls and anything living in Spain!

I already pay the plan!

[Katie_B]

Hello @Danny123451. 

Welcome to the community. 

Have you purchased the Roaming Pass which allows you to access your data whilst abroad?

Katie

[bristolian]

Have you enabled the roaming facility? This is what enables your device to connect to foreign networks.

The roaming pass is just a billing add-on.

[Danny123451]

Hello katie

How can I do that? I am actually living in Spain and working both countries!

is there a plan that I can use having GBs and calls to the UK from Spain?

I use to have 25£ plan that’s allowed me 10GB and calls. But I don’t know why I cannot used any more. 
My plan will end in 4 days but since 2 weeks ago I couldn’t use any data and also calls having this plan active.

thanks

[XRaySpeX]

Have you bought a "Roam Like Home" PAYG add-on to be able to use your pack in EU? Roaming terms for PAYG changed on 6 June which about fits your experienced timescale.

Please see our Pay As You Go charges for roaming in the EU, Help page for more details