No data or signal in my area

[Haz1987]

There has been no phone data or signal in the PO4 Southsea area for 11 days now due to waiting for a replacement part for the mast apparently. Calls are in and out too. When is going to be fixed? and shouldn’t i get some kind of compensation, i’m paying for a service that i’m not receiving.

[GM-89]

I've had the same problem up north 😂 nothing since Friday morning!!

[Katie_B]

Hello @Haz1987. 

I am sorry to hear this has not yet been resolved. 

If you wish to discuss compensation during this time please give us a call on 150. 

Katie

[Katie_B]

Hi @GM-89. 

Welcome to the community. 

Have you been able to check your area for any known issues using the Network Status Checker?

Katie

[GM-89]

Yes, it says the problem should have been resolved within 16 hours, that was on Friday morning 😂 still having the same problem 

[Katie_B]

Thanks for checking @GM-89. 

Have you opted in for updates?

Alternatively, our technical care team on 150 will be able to look into this further for you. 

Katie

[ScottyMCFC]

No phone signal since Friday. Told it will be fixed within 16hrs....96 hours ago. Call 150, how can I do that without a signal. I can't even phone my GP to get an appointment and I'm poorly. Can't phone family either to ask them to do it for me. Absolute joke

[Katie_B]

Hi @ScottyMCFC. 

I do apologise I should have taken into account it may not be that easy for customers to call. 

Do you have WiFi Calling available by any chance? 

Katie

[ScottyMCFC]

I can call on WhatsApp but only to numbers actually on WhatsApp

[ScottyMCFC]

I think my only option is to change provider. Zero help from the "best service in the UK"....Laughable really. How can service be down since Friday and how can you keep giving the same pathetic message of "

Service problem in BB1 9AW

We're on it. We expect good service within 16 hours, but some fixes take a little longer.

24hrs to solve this then I'm sorry but I'll be taking my business somewhere else