No Sim message in USA

[pumpmonkey]

Hi, our daughter has the roam abroad pass and been in the USA since 6th Jan, yesterday she got the ‘no sim’ message on her phone… ee technical have reset her settings and say all should be good but it’s still the same! Her friends U.S.A. sim works fine in my daughters phone and my daughters sim won’t work in her friends phone so definitely a sim/network issue. Any ideas? 

[James_B]

I understand your frustration @pumpmonkey and I'm sorry there isn't another way around this.

James

[pumpmonkey · Accepted solution]

 

Thanks for all your help… after speaking with the 2nd tier of tech support with ee… the quickest way to try and resolve was to head off to my local store, get a replacement sim for my daughters phone… send her a new esim qr code and then activate with her new sim card in my phone.

no one was fully sure if this would work as per the esim having to be in the uk etc.  thankfully everything worked like a charm and her esim went live in the USA almost immediately after I punched in the activation code back here in the UK.  I did panic for a second as soon as I entered the code on my phone I got an error message… however I think this was just the fact the SIM card dies as soon as the esim is activated.  Still I think ee could have pre-warned on such a message!

anyway, alls good now and she’s happily in touch again via t-mobile… maybe these esim’s will take over physical sims (like new iPhones in the USA)… and everything will become digital.  Thanks again.

[Leanne_T]

Hi @pumpmonkey 

Thanks for coming back and letting us know this resolved the issue for your daughter. 

I hope she has a lovely time in America 🙂

Leanne.

[pumpmonkey]

Thanks you Leanne,

fingers crossed everything doesn’t die after her two months as per the fair usage policy etc. (issue raised with ee as spoke with an ee advisor for best options before she travelled who sold us the roam abroad plan, she has also had no issues from August to December whilst out there before coming home for Christmas… she’s back home in early May having gone back to the USA in January.

most of the time she’s on campus and using Wi-Fi in the apartment so the number is mainly used for contacting in emergencies rather than roaming etc.  her total usage from her monthly ee allowance is negligible,  fingers crossed she stays connected 😬 🙏🏻.

Thanks again.

[Leanne_T]

If you have any problems please let us know @pumpmonkey 

All the best 🙂

Leanne.