No signal abroad

[Ameliajohnson]

I am currently travelling abroad in Australia and have no signal. I will be abroad for over a year but want to keep my British number.

I have no roaming limits set up and my phone can't manually find any local networks.

Please can you help.

Many thanks, 

Amelia

[Leanne_T]

Hi there @Ameliajohnson 

Thanks for coming here. 

Have you had signal since you arrived in Australia? 

Do you have a pay monthly or pay as you go account? 

Thanks 🙂

Leanne.

[Ameliajohnson]

I had signal for a few days after entering Australia, but then it stopped
working.
And I am in the last week of my pay monthly to start a pay as you go the
following week.
Thanks
Amelia

[Leanne_T]

Thanks @Ameliajohnson 

I would suggest giving us a call from another phone on +44 7953966250 and the team can get this looked into for you. 

Leanne.

[bristolian]

---

@Ameliajohnson wrote:

And I am in the last week of my pay monthly to start a pay as you go the
following week.

---

All new EE PAYG SIMs need to be activated on EE's UK network before they will work abroad - this includes migrations from pay-monthly.

If you are currently on pay-monthly but convert to PAYG abroad, your SIM will stop working when it converts and the only fix will be to use it in the UK.

[Putera]

My EE sim is paid monthly and it did not work abroad (no signal) I have been abroad for almost a year paying £25 per month with no service. Please tell me how to solve it. Thank you

[James_B]

Hi @Putera,

Welcome to the EE Community. 🙂

Which country are you in?

Did you activate roaming before you travelled?

James

[Putera]

Hi, no, I didn't. Please tell me how to, please?

[Leanne_T]

Hi @Putera 

If roaming has not been set up you would need to call us from another phone on +44 7953966250 and the team will be happy to help. 

Leanne.