New mobile not receiving calls or able to send messages

[Blandenm]

My daughter has received her new phone today its on my contract its not receiving calls or sending them we think it is the SIM not working 

[Blandenm]

I will ask them to try it and let you know what happens either way

[Blandenm]

Apparently they have and it doesn't work 

[Leanne_T]

In this case @Blandenm

Please call us on 150,  if no SIM card was in the packaging the team will get this looked into, as the old SIM card should be working for her. 

Leanne.

[Blandenm]

I cant ring 150 I am work and don't finish till late could someone look into this on here please

[Leanne_T]

Sorry we have no account access on the community @Blandenm

You would need to call us to get this looked into. 

Leanne.

[Blandenm]

and why wouldnt the old SIM work even if she didnt get one?

[Blandenm]

Cam someone call us at a specific time I get home at 7pm I don't fancy being on hold for hours when I have been at work all day when this is someone's mistake

[Leanne_T]

The old SIM could should be working, which is why the team will need to help you get this sorted @Blandenm

Please get in touch when you can. 

Leanne.

[Blandenm]

Well I am working all week when am I meant to "get in touch"

[Leanne_T]

HI @Blandenm

You can use our message service on the get in touch page here.

Thanks. 

Leanne.