Network problems Greece

[Sumosue]

I am in Greece, my phone has automatically connected to a network that isn't good and I am unable to receive calls. I have tried to manually connect to Cosmote Greeces main provider and it won't connect it says service not available.  It has also done the same to a friend who is with EE. 

My husband who is with another uk provider can connect to Cosmote straight away.

Any ideas 💡??

[bristolian]

Have you tried manually connecting to each of the 3 main operators, and are the symptoms identical on each?

[Sumosue]

Yes I've tried the two providers get same message

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[James_B]

Hi @Sumosue,

Are you using a pay as you go or pay monthly plan?

Have you purchased a roaming pass?

Is it just incoming calls that aren't working?

James

[Sumosue]

Hi
I'm monthly, it's just receiving calls I don't get any now whilst I'm in Greece and I am unable to charge network provider to the main one in Greece Cosmote and this wasn't a problem when I was here October.


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[James_B]

Hi @Sumosue,

Are you able to send/receive texts, make outbound calls and use mobile data?

What happens when someone tries to call you?

Does it affect all callers or just one contact?

James

[Sumosue]

Hi James
Data, texts Internet all good. Its all calls the caller hears the dialling tone but it does not ring or come up as incoming call on mine. I don't even get missed calls messages now only an alert if someone has left a message on voicemail.
I can make calls out.



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[James_B]

Does restarting your phone resolve the issue, @Sumosue?

Are you able to test your SIM in another phone to see if the issue follows the SIM?

James

[Sumosue]

Yes I put my sim in my old phone and it was the same.
The service I had in Greece was fine in October. The phone automatically went on Cosmote network and all was good.
The only thing that has changed is I cannot connect to any other network that shows as available when i manually scan other than Nova,

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[James_B]

Do you have the same problem when connected to Nova, @Sumosue?

James