Network problems Greece

[Sumosue]

I am in Greece, my phone has automatically connected to a network that isn't good and I am unable to receive calls. I have tried to manually connect to Cosmote Greeces main provider and it won't connect it says service not available.  It has also done the same to a friend who is with EE. 

My husband who is with another uk provider can connect to Cosmote straight away.

Any ideas 💡??

[Sumosue]

Nova is the only option for me to connect the others are listed but unavailable when I try to connect.
With Nova I don't receive calls.
It almost seems like EE have barred me using the largest network In Greece Cosmote, what other reason is there for me not being able to connect.
The problem isn't Cosmote as my husbands phone connects to them as soon as we arrived in Greece.
Maybe EE aren't partnered with Cosmote any more??


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[James_B]

Hi @Sumosue,

It could be that our partner network has changed, but that shouldn't stop you from receiving calls as usual.

This issue will need to be investigated by our Technical Support Team. Please get in touch with them on +447953 966 150.

Thanks

James

[Sumosue]

I've been in touch with technical support twice, they have told me there is nothing they can do.

So I can only concur that EE no longer partner with COSMOTE in Greece and the default network of Nova is rubbish.
Thank you for your help

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