Third party payments

Connorblott10 · ‎10-12-2023

Every time I’m trying to use my mobile number to purchase something on my ps5 it says an unidentified error occurred try again in a few moments any ideas what I can do to fix it?

James_B · ‎10-12-2023

Hi @Connorblott10,

Welcome to the EE Community. 🙂

Do you have a spend cap on your account?

James

Northerner · ‎10-12-2023

Hi @Connorblott10

I believe there is a single payment limit of £40 and £240 per month.

How much was the transaction.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

Connorblott10 · ‎11-12-2023

I don’t no I removed it ages ago

James_B · ‎11-12-2023

Were the purchases over the limits @Northerner mentioned, @Connorblott10?

James

Connorblott10 · ‎11-12-2023

I don’t have any limits

James_B · ‎11-12-2023

Was the purchase you were trying to make over £40 or could you have already hit the £240 monthly limit, @Connorblott10?

James

Connorblott10 · ‎11-12-2023

No it was £20 and how do you check if I’ve hit the £240 I don’t think have tho

Katie_B · ‎11-12-2023

Hi @Connorblott10.

If you text BALANCE to 150 do your out of allowance charges report back?

Katie

Connorblott10 · ‎11-12-2023

No because my allowances have just reset