Third party payments

Connorblott10 · ‎10-12-2023

Every time I’m trying to use my mobile number to purchase something on my ps5 it says an unidentified error occurred try again in a few moments any ideas what I can do to fix it?

James_B · ‎10-12-2023

Hi @Connorblott10,

Welcome to the EE Community. 🙂

Do you have a spend cap on your account?

James

Northerner · ‎10-12-2023

Hi @Connorblott10

I believe there is a single payment limit of £40 and £240 per month.

How much was the transaction.

Thanks

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Connorblott10 · ‎11-12-2023

I don’t no I removed it ages ago

James_B · ‎11-12-2023

Were the purchases over the limits @Northerner mentioned, @Connorblott10?

James

Connorblott10 · ‎11-12-2023

I don’t have any limits

James_B · ‎11-12-2023

Was the purchase you were trying to make over £40 or could you have already hit the £240 monthly limit, @Connorblott10?

James

Connorblott10 · ‎11-12-2023

No it was £20 and how do you check if I’ve hit the £240 I don’t think have tho

Katie_B · ‎11-12-2023

Hi @Connorblott10.

If you text BALANCE to 150 do your out of allowance charges report back?

Katie

Connorblott10 · ‎11-12-2023

No because my allowances have just reset