09-12-2023 04:42 PM
I am in Greece, my phone has automatically connected to a network that isn't good and I am unable to receive calls. I have tried to manually connect to Cosmote Greeces main provider and it won't connect it says service not available. It has also done the same to a friend who is with EE.
My husband who is with another uk provider can connect to Cosmote straight away.
Any ideas 💡??
09-12-2023 05:22 PM
Have you tried manually connecting to each of the 3 main operators, and are the symptoms identical on each?
10-12-2023 04:06 PM
11-12-2023 08:06 AM
Hi @Sumosue,
Are you using a pay as you go or pay monthly plan?
Have you purchased a roaming pass?
Is it just incoming calls that aren't working?
James
11-12-2023 11:44 AM
11-12-2023 12:06 PM
Hi @Sumosue,
Are you able to send/receive texts, make outbound calls and use mobile data?
What happens when someone tries to call you?
Does it affect all callers or just one contact?
James
11-12-2023 12:18 PM
11-12-2023 01:16 PM
Does restarting your phone resolve the issue, @Sumosue?
Are you able to test your SIM in another phone to see if the issue follows the SIM?
James
11-12-2023 01:53 PM
11-12-2023 02:06 PM
Do you have the same problem when connected to Nova, @Sumosue?
James