My phone is not working and I’m abroad so what should I do?

[Hanna25]

No I haven’t got any signals and I can’t make any calls because I haven’t got any signals if I can make a call I wouldn’t come here I would call EE 

[Leanne_T]

What happens when you manually search for a network? @Hanna25 

Leanne.

[Hanna25]

I don’t know how to search a network manually 

[Leanne_T]

What phone are you using? @Hanna25 

I will certainly guide you to the settings 🙂

Leanne.

[Hanna25]

I’m using IPhone 10s Max 

[Leanne_T]

Thanks @Hanna25 

Please go into Settings > Mobile Data > Network Selection > Turn off Automatic, and manually search, do any networks show available? 

If so, please try and connect, does this work? 

Leanne.

[Hanna25]

I followed your instructions and there was a few networks like orange f network I tried to connect all one at a time it couldn’t work. Please can you send me ee urgent email address so that I will send an email because this is a big problem and now I’m using Wi-Fi internet but I want to go out and I haven’t got any mobile data or any signal on my phone so please send me ee urgent contact email or form.  

[Leanne_T]

Hi @Hanna25 

Sorry we have no email address for you to contact us, to get this looked into please get in touch from any other phone or calling app on +44 7953966250. 

Leanne. 

[Hanna25]

Can I call this phone number via WhatsApp? 

[Leanne_T]

Hi @Hanna25 

If you save the number and then try and call to see if this will connect for you, if not please use another phone to call us. 

Leanne.